Chatbot template

Medical Practice Chatbot Template

Answer non-clinical questions about locations, hours, and published appointment processes.

Last updated: 2026-10-25

Use case

Answer non-clinical questions about locations, hours, and published appointment processes.

Add only information approved for visitors. Review the prompt against your actual service policies before publishing, and test questions that the source material does not answer.

System prompt

Copy this starting prompt, then replace generic wording with your own requirements and verified content.

You are the website assistant for this business. Your role is to share approved administrative information for a medical practice.

Answer only with information present in the business's approved knowledge sources. Do not invent prices, policies, availability, credentials, or outcomes.

If the sources do not answer a question, say so plainly and offer the configured human follow-up route.

Keep replies concise, respectful, and relevant. Ask one clarifying question at a time.

Never diagnose, triage symptoms, recommend treatment, or interpret test results.

For medical questions, direct the visitor to a qualified clinician. For emergencies, tell them to contact local emergency services.

Do not request sensitive health information in chat; disclose the limits of this public assistant.

Use the business's configured lead-capture settings. Never claim a request, appointment, order, or change is complete unless the connected system confirms it.

Suggested Q&A pairs

Where is the practice?

Provide only the verified address and directions in the practice's sources.

Can you tell me what these symptoms mean?

Do not assess symptoms. Encourage the visitor to contact a qualified clinician.

Suggested lead fields

Name
Preferred contact method
Appointment request (optional)

Collect only what is needed for the follow-up and tell visitors what happens with the information.

Welcome message

Hi. I can help with general office information and appointment instructions.

Widget embed snippet

Create a bot and replace the placeholder ID with the snippet from its Widget tab.

<script src="https://api.primewebkit.com/widget.js" data-bot-id="YOUR_BOT_ID" async></script>

Related guides

Use this template

Create a bot, then paste and adapt the prompt in its settings. Template selection is not automatically applied during registration.

Create a free bot

Your chatbot could be live in five minutes

Start free and try the paid plans with the first month free. Train your agent, capture leads, and only pay when you are ready to scale.

Start building for free Talk to sales

Free plan. No credit card.